Terms and Conditions

Vendor Kit – Terms and Conditions (UK)

Last updated: 10.02.2026

These Terms and Conditions (“Terms”) apply to all purchases made from ‘Vendor Kit’.

In placing your order and making payment, you are deemed to have agreed to be bound by these Terms.

1. About Vendor Kit

Vendor Kit (“we”, “us”, “our”) is a provider of digital marketing products and services designed to assist property owners in marketing their own properties for sale.

Vendor Kit is not an estate agent within the meaning of the Estate Agents Act 1979 and does not provide estate agency services.

2. Nature and Scope of Services

2.1 Vendor Kit provides digital marketing products only which may include:

Property brochures (digital and/or print-ready formats)
Social media graphics and marketing assets
Suggested captions and posting schedules
Templates, guides and other digital marketing materials
Other deliverables as specified at the time of purchase (the "Order")

2.2 Vendor Kit does not:

Negotiate offers or sales
Conduct viewings or inspections
Set asking prices
Act on behalf of the Customer in any transaction

2.3 No agency, partnership or fiduciary relationship is created between Vendor Kit and the Customer.

3. No Estate Agency Role

3.1 Vendor Kit expressly confirms that it does not carry out “estate agency work” as defined by UK law

3.2 The Customer remains fully responsible for:

Managing enquiries
Negotiating with buyers
Accepting or rejecting offers
Instructing solicitors and completing the sale process

4. No Guarantee of Sale

4.1 Vendor Kit makes no guarantees regarding:

The sale of any property
Achieving a particular sale price
Buyer interest or enquiries
Timescales for sale

4.2 The Customer acknowledges that:

Property sales depend on market conditions, pricing, location, demand and the Customers own actions
Marketing products alone do not ensure a successful sale

4.3 Responsibility for the sale of the property lies entirely with the Customer (the vendor).

5. Advice Disclaimer

5.1 Any guidance or suggestions provided by Vendor Kit:

Are general marketing information only
Do not constitute estate agency, legal, financial or investment advice

5.2 Customers should obtain independent professional advice before making decisions relating to property sales.

6. Digital Content & Delivery

6.1 The Customer agrees to provide all information, images, photographs, floorplans, and other materials required to deliver the Services ("Client Materials") in a timely manner.

6.2 The Customer warrants that:

All Client Materials are accurate, complete and not misleading
They own or have permission to use all Client Materials
Use of Client Materials by Vendor Kit will not infringe third‑party rights

6.3 The Customer is solely responsible for reviewing and verifying all deliverables before publication or use.

6.4 The Customer must use all deliverables in compliance with applicable UK laws, including consumer protection and advertising regulations.

7. Process, Drafts and Revisions

7.1 Where applicable, Vendor Kit will provide draft deliverables for review.

7.2 Unless otherwise stated in the Order, the Customer is entitled to a maximum of two rounds of reasonable revisions based on the original specification.

7.3 Draft deliverables may be watermarked or otherwise marked as drafts.

7.4 The Customer must not publish, distribute, or use draft or watermarked deliverables for any public or commercial purpose.

8. Cancellation Rights (Distance Selling Regulations)

8.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have a 14-day cooling-off period.

8.2 Digital Content Exception

Where digital content is supplied, the Customer agrees that:

Preparation of digital media will commence promptly following delivery of ALL required property specific data and photographs as requested in the post checkout information request form.
Information provided by the Customer for the purpose of media preparation is factual and accurate. Vendor Kit will not be held liable for claims arising out of incorrect or assumed information presented by the Customer as factual.
The Customer acknowledges they lose their statutory right to cancel once data supply has commenced. Data supply includes provision of property address, description of the property and photographs of the same which Vendor Kit will use in initial project research

9. Fees, Payments and Refunds

9.1 All prices are displayed in pounds sterling (GBP). Vendor Kit is not currently VAT registered, VAT is not charged. If VAT registration becomes a future requirement, VAT will be added in accordance with UK law.

9.2 Payment must be made in full before access to digital content is granted as described in the respective product descriptions.

9.3 Once digital content has been issued, whether via download link or email, refunds are not available.

9.4 Refunds will not be considered due to:

Failure to sell a property
Market conditions
Lack of buyer interest
Change of personal circumstances

10. Customer Responsibilities

The Customer is responsible for:

Accuracy of all property information
Quality photographs of each property. Vendor Kit reserves the right to reject substandard photography. Poor photography may damage Vendor Kits reputation for preparing quality product.
Compliance with UK consumer protection and advertising laws
Ensuring marketing claims are truthful and not misleading
Use of Vendor Kit materials in a lawful manner

11. Intellectual Property

11.1 All content, materials, templates, guides, branding and digital products supplied by Vendor Kit are the intellectual property of Vendor Kit

11.2 All Rights are Reserved.

11.2 Customers are granted a limited, personal, non-transferable licence to use materials solely for marketing their own property.

11.3 Customers must not:

Resell or sublicense materials
Use materials for any commercial purpose without the prior written consent of Vendor Kit.

12. Limitation of Liability

12.1 Nothing in these Terms limits statutory consumer rights under UK law.

12.2 To the maximum extent permitted by law, Vendor Kit is not liable for:

Loss of profit or opportunity
Failure to achieve a property sale
Market-related losses

12.3 Vendor Kits total liability is limited to the amount paid for the relevant product.

13. Indemnity

The Customer agrees to indemnify Vendor Kit against claims arising from:

Misrepresentation of property details
Breach of these Terms
Misuse of Vendor Kit materials

14. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

15. Acceptance

By purchasing Vendor Kit products, the Customer confirms that they understand and accept that:

Vendor Kit is not an estate agent
No sale is guaranteed
The Customer remains fully responsible for selling their property